27 - 28 November, 2018 | Novotel Canberra, Canberra, ACT

Conference Day Two: Wednesday, 28th November 2018

8:30 am - 9:00 am Conference Registration and Welcome Coffee

9:00 am - 9:10 am Opening Remarks by the Conference Chair

Julie Sloan OAM - Chief Executive, Workforce Planning Global
Conference Chair:

Julie Sloan OAM

Chief Executive
Workforce Planning Global

9:10 am - 9:50 am INTERNATIONAL KEYNOTE PRESENTATION: Robots and Humans: Implications of Intelligent Automation and a Redesigned Workforce

Stephen Poor - Partner, Seyfarth Shaw [USA]
We have all heard it: Robots are coming for our jobs. Unfortunately, the hyperbole around the impact of automation creates confusion and fear. Cutting through the hype is critical if we are to explore the real possibilities automation brings to change the way we work and deliver services. The thesis of this presentation is that the future is happening now and the workforce is being reshaped by technology, even in the public sector services space. We need to consider the implications, however, in order to maximise the power of technology to augment the power of humans. Drawing on real-time experience, some of the topics covered by this presentation are:

  • A review of the current impact of emerging automation techniques on the workforce
  • The movement toward a human-centered economy and workforce
  • Cutting through the hype: levels of automation and their impact on various industries
  • Thinking though the change process to prepare for the impact of automation
  • What’s next and what do we need to do now to prepare

Stephen Poor

Seyfarth Shaw [USA]

9:50 am - 10:30 am Developing an Enterprise Wide Capability Framework at Telstra To Create Fit-For-Purpose Roles for the Future

Kate Stewart - Head of Early Careers, Telstra
  • Refreshing legacy roles and skills and creating 100+ new roles that are more future-focused and relevant to the organisation’s future direction and needs
  • Understanding the process: How Telstra researched the skills needed for the workforce, managed the transition and worked with stakeholders to develop the capability catalogue, data model and customised tool ‘My Career’
  • Engaging employees and getting them to drive their own careers
  • Analytics of profiles to help employees and organisation in closing capability gaps and in re-skilling for future opportunities and workforce capability demand

Kate Stewart

Head of Early Careers


11:00 am - 11:40 am CASE STUDY: Putting People First: Assuring Community Confidence Through the Workforce Strategy 2018-2021 at City of Canterbury-Bankstown

Simone Cook - Director, People and Performance, City of Canterbury Bankstown
The City of Canterbury-Bankstown is a complex organisation employing more than 1400 people across a range of industry sectors. The newly created Workforce Strategy 2018- 2021 prepares the council to be innovative and resilient, as well as able to work in partnership and collaboration to deliver quality local services that meet the diverse needs of the community. Through workforce planning, the council has identified four key opportunities and objectives to prepare its workforce for immediate and long term demands. This case study will explore:

  • Managing intergenerational workforce demands: How to work with four generations side-by-side with differing expectations, behaviours and needs
  • How the workforce strategy will allow council to consider requirements necessary for delivering quality services to the community in a cost efficient manner
  • Attraction and retention plans for skills specifically required for local government including building and urban planning sectors, early childhood, community engagement and other niche markets

Simone Cook

Director, People and Performance
City of Canterbury Bankstown

11:40 am - 12:20 pm The Future of Work is Here: How Access Canberra is Upskilling, Recruiting and Retaining Staff to Transform their Business

Krystal Eppelstun-Lee - Senior Manager, Workforce Capability, Access Canberra
  • Understanding your workforce and planning for the future on a shoe string budget
  • Flexible work and trust, a culture of agility and innovation
  • A bot in 12 weeks – how to trial workforce augmentation fast in government

Krystal Eppelstun-Lee

Senior Manager, Workforce Capability
Access Canberra

12:20 pm - 1:20 pm NETWORKING LUNCH

Management of a range of workforce types, whether it be remote, distributed or casual, becomes challenging in trying to create harmony and maturity within your workforce as a whole. With the increase in flexible and mobile working, this session will outline how organisations need to take the right approach and actions to better manage your workforce planning strategy and engagement for the changing workforce.

  • Understanding what your organisation requires to ensure a balance of staff management and independence of remote employees
  • Strategies for ensuring retention, engagement, knowledge and skills to invest long term
  • Investing in the right collaborative technologies that promote good culture and information sharing despite distance


Julie Sloan OAM

Chief Executive
Workforce Planning Global


Rebecca Quinn

Director, People and Culture
Parks Victoria


Philippa Prothero

People Transformation and Policy Manager
Airservices Australia


Jenny Stephensen

Manager, Workforce Futures and Inclusion
Queensland Public Service Commission

2:00 pm - 2:40 pm CASE STUDY: Cross Industry Case Study: Seasonality of Labour: Lessons on Demand Workforce Planning and Managing a Contingent Workforce

Richard Arthur - Security Demand Specialist, Former Gold Coast 2018 Commonwealth Games Corporation
The challenge of planning for and managing a contingent workforce for national events comes down to maintaining a demand profile that meets operational requirements whilst consistently capturing data on skills, capabilities and experiences across multiple suppliers. For the London Olympics and the Gold Coast Commonwealth Games, an unprecedented contractor and volunteer workforce was mobilized. In this session, Richard will discuss best practice strategies for scaling frameworks and models to organise a large seasonal workforce, and ensuring continuous engagement and retention once the season ends.

  • Why data is an important tool to understand and identify gaps, utilise skills and compete in a difficult large scale labour market
  • Developing an on-boarding and rostering system to create complete visibility of prime and sub-contractors
  • Strategies to maintain the existing culture and local expertise, whilst also finding, sourcing and training your temporary workforce

Richard Arthur

Security Demand Specialist
Former Gold Coast 2018 Commonwealth Games Corporation

2:40 pm - 3:20 pm CASE STUDY: From Operational to Strategic Workforce Planning: How the Australian Federal Police is Managing Staffing Resources to Build Future Capability

Stuart Crome - Manager, Workforce Development and Protocol, Australian Federal Police
The Australian Federal Police employs approximately 6500 staff consisting of full time, part time and contracted employees to deliver its outcomes. In highly operational environment with a footprint across the world it is critical to manage the workforce in a manner to achieve Ministerial Direction, achieve operational outcomes and deliver against community expectations. This needs to be accomplished through an integrated and diversely skilled workforce possessing the right culture, behaviours and talent for operations. Through better management of the workforce, the organisation is able to set themselves up for future business planning and capability, transforming the workforce to ensure a more strategic focus and execution of its responsibilities. In this session, Stuart will discuss:
• Understanding how the AFP is managing supply and demand for operations and allocating talent while complying with staffing levels
• The use of an operational flexible pool to deliver against operational priorities
• The impact of the new Business Activity Reviews through the use of data analytics to facilitate strategic awareness of issues that affect or underpin workforce and business effectiveness and efficiency

Stuart Crome

Manager, Workforce Development and Protocol
Australian Federal Police

3:20 pm - 3:30 pm Closing Remarks from the Conference Chair